At University Health Services, We Bill Insurance

Getting to know and understand your insurance coverage is a key aspect of successfully accessing care at University Health Services. When a patient schedules an appointment, the UHS Patient Services team member typically asks for insurance coverage information prior to the visit. Students should upload their insurance card(s) onto the myUOHealth Portal prior to their first appointment at UHS. It’s also important to understand how your insurance works at UHS.

Here are some action steps to see how your insurance works at UHS:

1. Check with your insurance carrier to find out about your plan’s coverage in the Eugene area and at UHS. Just because UHS is in-network with a carrier like Blue Cross/Blue Shield doesn’t mean your specific plan includes UHS. Your insurance carrier can also tell you if a specific provider is in-network.
2. Verify dental, pharmacy, and mental health coverage separately, especially if you plan to see a community provider.

When calling to check on your plan’s in-network status, here is some important information to help you correctly identify University Health Services:
Tax ID: 46-4727800
NPI: 1467570077
Provider NPI: 1770516791 (if one provider is included, all UHS providers are included)
Billing Address: 1232 University of Oregon, Eugene OR 97403

Check your plan against what type of service you will be receiving (e.g., physical therapy, immunizations, primary care visit, psychiatry care, etc.) and where you would like to be seen.

How does insurance billing work?

Usually within two to three days after being seen we will submit a claim to your insurance company of the total amount of the visit. Your insurance company will typically process your claim within 7–30 days. Once your claim has been processed and received by UHS, any balance remaining, including copays, will be billed to your student account.

What if my insurance isn’t in network with UHS?

You can still receive care at UHS. A courtesy bill will be sent to your insurance company to determine if any benefits are available. Once your claim has been processed and received by UHS, any balance remaining, including copays, will be billed to your student account. We encourage you to look into other options if your insurance is not in network with UHS, including the UO Student Health Benefits Plan.

Questions to ask and things you need to know about your health insurance:

In addition to learning how your health insurance plan works at UHS and in the Eugene-Springfield area, below are some other questions to ask.

1. What is your annual deductible? Benefits are not provided until you have met your deductible, and deductibles vary per plan.
2. What is your copay/co-insurance? This is what the costs for services will be after you’ve met your deductible.
3. What are your covered services vs. non-covered services? Not all services may be covered such as cosmetic or experimental services, massage and acupuncture, etc.
4. Do you have out of state/network coverage beyond urgent and emergency services? Some insurance companies cover “away from home” expenses if they are made aware of a student who goes to an out-of-area or out-of-state school.

What are other options in case my insurance doesn’t work at UHS?

• The UO Student Health Benefits Plan offers a comprehensive plan that works at UHS, in the Eugene Springfield area, nationally, and abroad.
• You may be eligible for the Oregon Health Plan (OHP), the state of Oregon’s Medicaid plan. Be sure to check family tax and other implications. Call 541-346-2452 for more information.

Are there any programs to supplement my insurance?

The Oregon ContraceptiveCare Program (CCare) provides contraceptive management services, birth control, and reproductive healthcare to students.