Common Questions About Medical Services

Who is eligible to use UHS medical services?

Medical services are available to and prioritized for UO students.

How do I register with UHS?

UHS has a registration process for medical services, similar to what you can expect from a community provider. Like with any clinic, there are forms we want all students to complete, preferably before arriving at your first UHS visit. This all will be done through the myUOHealth portal. Students should do the following:

• Upload your existing health insurance information in the “Insurance” tab.
• Complete the UHS required forms (noted with a red asterisk) in the “Forms” tab, including the important My Duck Health History form.
• Upload any pertinent medical records in the “Upload” tab, especially if you will be seen for a pre-existing condition.

How do I schedule an appointment?

Appointments can be made with UHS by calling 541-346-2770. In addition, acute care, immunization, and STI testing appointments can be made online through myUOHealth. Students may also make an appointment in person but are not guaranteed a same-day appointment.

What if I need to cancel or I miss my appointment?

We realize that sometimes emergencies come up and your plans may change. If you cannot keep your UHS appointment, please call us as soon as possible at 541-346-2770. When you call, we will help you reschedule your appointment.

If you cancel your appointment with less than two (2) hours’ notice (medical appointments) or 24 hours’ notice (physical therapy services, psychiatry, and dental appointments) or if you fail to show up for a scheduled appointment, you will be charged a no-show/late-cancellation fee. No-show/late-cancellation fees vary based on the type of appointment. Refer to our Costs for Services page.

How much will my visit cost?

See the UHS costs for services.

If I am sick or injured and need to miss class, can I get a sick note?

University Health Services does not routinely provide sick notes for students who miss class due to illness or injury. Learn more about our sick note policy.

Does UHS maintain patient privacy and confidentiality?

UHS complies with all privacy laws (HIPAA and FERPA) and best practices. As such, UHS maintains the security and confidentiality of your personal information, including electronic information. View the UHS privacy notice to learn more.

How does billing at UHS work and will the billing of my services be kept confidential?

Students have three billing options for services and supplies provided at University Health Services:

1. We can bill your health insurance plan. Any remaining balance will be billed to your student account (DuckWeb).
2. You can opt to “Pay Today” so no bill goes to your health insurance plan or student account.
3. You can bill your student account for the entire cost of your visit.

Students may obtain an itemized statement from UHS by accessing their statement history through the myUOHealth portal. If you seek insurance reimbursement, your insurance statement will have a detailed list of services rendered. Explanation of Benefits (EOBs) are forms that your health insurance plan will send to the address they have on file. If you are over the age of 18, you can ask your health insurance plan to redirect your EOBs to the address of your choosing. Paying for services at the time you receive them is the best way to maintain full confidentiality of your billing (no statement will be mailed). Learn more about our billing options.

How do I obtain a copy of my medical records?

Please complete the release of information on the myUOHealth portal.